There are a variety of reasons in which you may be unable to open an investment account successfully. If you are experiencing an error message that your Investment Account is unable to be verified, the problem may often be attributed to issues with the documentation you have submitted for the account.
We've outlined some helpful best practices when it comes to submitting various forms of documentation, in order to pass through our compliance process.
General Guidelines for Identification Documents
All four edges of the document should be visible
A dark, or high contrast, background should be used
At least 90% of the image should be the document
We recommend that the documentation is properly aligned (not rotated, tilted or skewed)
No flash to reduce the glare on a document
Capture your image from directly above the document
No black and white identification documents
No expired documents
Identification Documents Types
Supported document examples for U.S. Citizens include:
Non-expired State Issued Driver's License/Identification Card
Non-expired US Passport
Federal Employment Authorization Card
US Visa
We do not support Military IDs or expired government-issued IDs.
Supported document examples for Non- US persons:
Non-expired Foreign Passport. Note: Foreign Passports are only accepted when the individual does not have an ITIN or SSN and the user must alternatively enter the Passport number.
When identification documents are for any reason not approved, you will receive email communication from our team notifying you of this decision. You will have the opportunity to log into your investor portal, and re-submit an image of your ID document(s). You will also receive a follow up reminder email that will invite you to try uploading your documentation again, at your convenience.
Business and Organization Documents
Supported business documents include
Partnership, General Partnership: EIN Letter (RS-issued SS4 confirmation letter)
Limited Liability Corporation (LLC), Corporation: EIN Letter (IRS-issued SSS4 confirmation).
Sole Proprietorship: Sole Proprietorships can be verified by uploading Business documents as well as personal identification.
Business documents:
EIN documentation (IRS-issued SS4 confirmation letter)
Fictitious Business Name Statement
Certificate of Assumed Name; Business License
Registration of Trade Name
Personal documents:
Color copy of a valid government-issued photo ID (i.e. drivers license, passport or state ID card)
Trust accounts: May require signed trust documents that contain the trust and username that are on file
Document Review Process (Know Your Customer)
Once uploaded, the document review process may take up to 1-2 business days to review. If any document is not verifiable, than we may need additional information in order to verify the account. Note: If any document is found to be fraudulent or doesn't match the identity of the Customer, your account may be suspended.