If your primary bank account has been closed, you can still receive distributions by linking a new bank account and/or making another bank account the primary bank for the investment. Your primary bank account on the investment account will always receive distributions for an investment.
Removing the closed bank account
In order to remove the bank account that has closed from the investor portal, you will need to ensure that you have more than one bank account attached to the investment account that your closed bank belongs to.
If you do not have more than one bank account attached to your investment account, please skip this section, and navigate to Adding a new bank account below.
Once you have your new bank account successfully linked to your investment account, you may remove the closed bank account. To remove the bank account that has closed, log in to your Investor Portal, and click the name at the top - right of the screen. From the drop - down menu, click My Accounts.
Locate the investment account that you want to edit, and click Edit Account on the right of the account name.
Under the section labeled Bank Accounts, click View All Bank Accounts.
If you have the option to remove the bank account that has closed, click Remove. This will remove the closed bank account from your portal, and automatically set the next available bank account as the primary account for distribution payments.
If you do not have the option to remove the bank account that has closed, this likely means you only have one bank account attached to the investment account. This means you will need to add a new bank account before you can make your new bank account the primary bank that can receive distributions.
Adding a new bank account
In order to make a new bank account the primary bank that will receive distributions moving forward, the bank will need to be linked to your investment account. To add a new bank account:
Log into your investor portal.
From the drop-down menu at the top - right of the window, click My Accounts.
Click Edit Account to the right of the account name.
Under the section labeled Bank Accounts, click Link New Bank Account.
If your bank belongs to a financial institution that is not already currently linked to the investment account, select the option labeled A different bank. Otherwise, choose the option for the financial institution to which your new bank is affiliated.
Have your credentials that you use to log into this financial institution ready - these will be needed to successfully link the bank account.
Once your new bank account is linked, you will see this bank listed as "Verified" in green from that view.
If you only have two bank accounts attached to the investment account, your closed bank account and your new bank account, you may click "Remove" next to your closed bank account, and your new bank account will become the default primary bank.
If you have more than one bank account attached to the investment account that can receive funds, you may click "Make Primary" next to the bank account that you wish to receive distributions, including your newly added bank.